Razor-Scooters.com

We are an authorized Razor retailer. To contact the manufacturer (RazorUSA), please visit RazorUSA.com
Frequently Asked Questions
Order Online, or call with questions: 1-208-939-3762
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FAQ


Table of Contents

  1. How do I place items in my Shopping Cart?
  2. Where can I see what is in my Shopping Cart?
  3. How do I remove items from my Shopping Cart?
  4. How do I place/FAX my order?
  5. How do I pay for my order?
  6. What do I do if the order form won't let me input my credit card info correctly?
  7. Shipping Questions and Order Tracking
  8. Where do I send my payment?
  9. What is Rainy City's / Razor-Scooters.com's Return Policy?
  10. How do I cancel my order?
  11. I have other questions/Contact Info
  12. How do I check the my Order Status?
  13. I am getting Secure Server Errors?

How do I place items in my Shopping Cart?

Next to each item for sale, there should be an 'Add to Cart' button. Click this button with your mouse, to place the item in your Shopping Cart. If there is an option to select the quantity you'd like to purchase, enter the quantity in the box provided, then click on the 'Add to Cart' button to place that amount into your Shopping Cart. If there is a drop down box for you to select different types of products, click the down arrow with your mouse, select the product type, then click on the 'Add to Cart' button to place the item in your Shopping Cart. Once you placed all the items you would like into your cart, you can click 'Check Out' to continue the checkout process. You can also contact us by email here, and we will contact you regarding payment information. Please include your phone number with your email order.

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Where can I see what is in my Shopping Cart?

You can view the contents of your shopping cart at any time, by clicking on the 'View Cart' link at any time (it is located at the bottom of every page), or by placing an item in your cart.

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How can I remove items from my shopping cart?

To remove an item from you cart, go to View Cart and simply 'check' the box on the left of the item you wish to remove. Then click the 'Remove' button below, and the item will be removed from your cart. You can remove the last item placed in your cart by following the link to 'View Cart', and clicking 'Undo Last'. If you wish to remove more than the most recently added item, you can click 'Clear All' to empty your shopping cart and re-adding items the proper items to your shopping cart. To place it back in your cart, simply return to the shopping area and click the 'Add to Cart' button next to item listed in the store.

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How do I place/FAX my order?

Once you are finished shopping, and you wish to place your order, follow the link to 'View Cart' or 'Express Checkout' and you will be shown the details of your Shopping Cart contents. If you are comfortable with your selection, click the 'Express Check Out' link and fill out your billing and shipping information. After you have filled out all the required fields, click the 'Place Order' link at the bottom of the order form. Once you have entered your payment information, click 'Finalize Order' to complete the transaction. That's it! Once you click 'Finalize Order' your order is being sent to Rainy City / Razor-Scooters.com, and you will be directed to a confirmation page, giving you your order information you can use to check your order status online day or night.. You will then receive an email confirmation order that your order has been placed.

You can also email us your order on our Contact Us page, and we will contact you regarding payment information. Please include your phone number with your email order.

Now you can fax us your order at (208) 575-4237, please include your name, phone number, billing address, shipping address, email address, Product numbers you wish to order with $ price, with all faxed orders. We will contact you via email or telephone to confirm your order and give you a final billing price which will include shipping costs.

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How can I pay for my order?

United States Only

Currently we accept Visa, Mastercard, American Express, Discovercard, Money Order, Cashier's Check, or Personal Check. We also accept wire transfers although there is an additional $20.00 bank fee in addition to any fees your bank may charge you. To inquire about sending a wire, please contact us with your order number on our Contact Us page . If you are paying by Money Order, Cashier's Check, or Personal Check, please mail your payment to the address indicated below.

International orders:

At this time, we cannot accept credit cards for international customers. If you are located outside the United States or a United States Territory, please send payment of money order or check to the address indicated below. Once we receive your payment in US$ and the funds clear, your order will be shipped.

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What do I do if the order form won't let me input my credit card info correctly?

If you are trying to input your credit card info, and the form won't allow you to input your information, try giving us a phone call and leaving your information with us or on our voice mail. Tel. (208) 939-3762. or you can email us your order on our Contact Us page, and we will contact you regarding payment information. Please include your phone number with your email order.

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Where do I send my payments?

If you are paying by Money Order, Cashier's Check, or Personal Check, please send your payment to:

Rainy City / Razor-Scooters.com
372 S. Eagle Road
Unit #111
Eagle, ID 83616
USA

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What is Rainy City's / Razor-Scooters.com's Return Policy?

We have a very keen interest in keeping our customers satisfied, please view our Return Policy page for details.

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How do I cancel my order?

To cancel an order, the order must not have been processed. Please contact customer service on our Contact Us page as soon as you are aware you want to cancel the order. Include your order number and name, and method of payment you selected when submitting your order. If the order has not been processed, we will confirm your order cancellation via email. If your order has already been shipped, please review our Return Policy for information on returns and refunds.

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I have other questions/Contact Info.

Feel free to contact us on our Contact Us page for further inquiries, or by phone at 7 days a week 8:00 AM to 11:00 PM EST at (208) 939-3762, or by Fax at (208) 575-4237.

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How do I check my Order Status?

You can check the real time status of your order anytime, day or night, by following the link to '' located at our Shipping Questions Page. You will need your Order Number, and your Password, both of which you should have received once you 'Finalized' your order.

The following is an index to order Status Messages:

On Order: Your order has been received, but not yet processed
Ready for Shipping: Your payment has been processed, and your order will ship within 24 hours.
Shipped: Your order has been shipped, and you should receive it within the specified time of the shipping method you selected when ordering (i.e. Overnight or 3 Day Priority)
Back Ordered: The rare circumstance that your order is currently backordered, and will be shipped as soon as we receive more inventory.
Special Order: Your order is a customized order, and we are awaiting your order from the manufacturer
Awaiting Payment: We are awaiting your payment before we process your order, if you indicated you would pay by check or money order, please send your payment here. If you are paying by credit card, there is likely a credit card error. Please review the comments field of your Order Status for more information.
Order Cancelled:

Your order has been cancelled at your request. It will not be processed and will be deleted within 30 days.

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