We are an authorized Razor retailer. To contact the manufacturer (RazorUSA), please visit them online at RazorUSA.com.
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|About Us |Return Policy |Privacy Policy |Shipping Questions|
Our Mission

Razor-Scooters.com is dedicated to making your shopping experience an enjoyable one. We want you to come back and tell your friends and family. All transactions with Razor-Scooters.com are safe and secure. We value your privacy and all of your personal information is used only for processing your order and informing you of future promotions on our site. You can be removed from our mailing list at any time by simply emailing us your request.

Company Profile

Razor-Scooters.com is owned and operated by Rainy City Trading Company, we have created Razor-Scooters.com as an online store exclusively for our toy line. Our goal is to bring you all the cool and unusual toys, which can be difficult to acquire in local brick and mortar stores. We are always trying to bring you more toys and try to secure plenty of inventory so we can offer same day or next day shipping.

Contact Information

Feel free to contact us 24 hours a day, 7 days a week via our contact form

Telephone Numbers

Tel: 208-939-3762 (9:00AM - 11:00PM EST M-F)
Fax: 208-575-4237

Mailing Address:

Razor-Scooters.com

11700 Mukilteo Speedway #201-1122
Mukilteo, Washington 98275

USA


Return Policy

Special Holiday Orders Return Policy Extension
During the Holiday Season, the 10 day return policy is extended to 10 days beyond New Year's Day. You will have until January 10th, 2008 to return items which normally qualify under the 10 Day return policy listed below.

If you wish to return a product you purchased from Razor-Scooters.com please contact us using the form below or call us at (208) 939-3762 to receive an RMA (Return Merchandise Authorization) number. All returns must have an RMA, and all RMA's must be requested within ten (10) days of receipt of said product. All items are guaranteed to be as described or you may return it if an RMA is requested within ten (10) days of receipt of said product, see 'Refund Request' below. All claims for broken, defective or damaged product must be made within ten (10) days of receipt of said product, see applicable section below.

  1. Refund Request: In the unlikely even that the product you receive is not what you expected, or you have simply changed your mind about your purchase, we will be happy to give you a full product refund less shipping charges. All of our products are described in detail on our website and we do our best to educate our customers before they make a purchase, but nevertheless sometimes a customer will request a refund, and we understand. An RMA must be received within ten (10) days of receipt of the product. The customer is responsible for returning the unopened package in re-saleable condition with insured shipping paid delivered to the location from which it was sent. Pack the items securely and insure the package for the purchase price of the merchandise. We do not issue credit until the item is back in our hands and insurance protects you against the package being lost or damaged in transit.

  2. Damaged Product: Pieces damaged in shipping may be returned for full refund including shipping costs, repair or replacement if replacement is available. Please contact us immediately to obtain an RMA within ten (10) days of receipt of the damaged product. All packing materials must be kept regardless of apparent damage to packaging. The damaged goods must be returned to us before a replacement or refund will be issued.

  3. Defective Product: In the unlikely event that the customer receives defective product, the customer will receive a full product refund including shipping charges or the defective items will be replaced if replacement is available. Please contact Razor-Scooters.com to obtain an RMA within ten (10) days of receipt of the defective product. Pack the items securely and insure the package for the purchase price of the merchandise. We do not issue credit until the item is back in our hands and insurance protects you against the package being lost or damaged in transit.

  4. Product Warranty: All new products sold on Razor-Scooters.com come with full Manufacturer's warranty in place. Please contact the manufacturer for warranty details and redemption questions, however, we will be happy to assist you with any warranty issues so feel free to contact us using the form below with any questions you may have.
Returns Authorization Request Form 
Order ID:
First Name:
Last Name:
Your Email:
Address:
Zip Code:
Phone No:
Item(s) Description:
Reason for Return:
Requested Action:
Return Date:
I understand I am responsible for the cost of shipping my return.
                    

 
Our Privacy Policy
At , we enforce the highest standard to protect your privacy while shopping with us.
  • All your sensitive private information, including password, bank / credit card details etc. is transmitted over the Internet via 128 bit SSL encryption. No sensitive information will ever be sent via email. This ensures that no data can be intercepted on the way to and from our server.
  • Your password to access your order summary will only be revealed via email to the original email address attached to the order when the order is placed. In order to protect your privacy, your bank / credit card details will not be revealed to anyone even yourself, except as required by law.
  • All relevant privacy laws are strictly followed. In particular, none of your personal data including your email address will ever be used outside the scope of the commercial operation of our business, and will not be sold, bartered or traded to any other business or individual.
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